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I don't understand what it means to “Explain what happens when we listen to X or Y”, so I'll pretend that the question sounds like “What is listening to the heart or listening to the mind?”.
People make decisions based on two patterns – fast and slow. “Fast” thinking (in everyday life, intuition, flair, “listening to the heart”) works on the basis of the experience directly experienced by the individual and works with minimal participation of speech. You choose which store to go to without hesitation, based on which store you have previously managed to get what you want with minimal effort. Fast thinking is controlled by changes in the external environment – fast thinking and automatic preferences change following changes in the consequences of choice. If you automatically select store A, but the store doesn't have the products you need, then quick thinking will switch to automatically selecting store B.
“Slow” thinking (which is described as ration and “listen to the brain”) works on the basis of operations on speech constructions with minimal participation of directly experienced experience, which is energy – and time-consuming. You can rationally choose which store to go to by drawing a 2×2 table, weighing the pros and cons of each option, and Googling the prices in each store. These operations are speech-based and lack direct contact with the experience provided by each of the options. Slow thinking gives you the ability to perform actions that contradict impulsive urges.
The choice of which mindset to use is also controlled by the consequences – people who make mistakes using fast thinking start to resort to slow thinking more often if they make fewer mistakes using the latter. We move from slow thinking to fast thinking when the weakening of cognitive control is accompanied by an increase in the frequency of reinforcers (or a decrease in the frequency of errors).
We are all different – some prefer logic, others intuition, most are attracted to both in different proportions.
Science suggests giving preference to intuition – many more factors are taken into account. Usually, to make a logical decision, we simply do not have enough information about objective factors that affect the consequences of a decision.